Terms & conditions

Pre-orders

FreshMithai sells sweets strictly on pre-order. Every order is for a specific delivery date and delivery slot chosen at checkout, and is cooked on that date. An order is confirmed only when our payment provider confirms the payment; failed or abandoned payments create no order.

The 48-hour cut-off

Orders for a delivery date close at 11:59 PM two days before that date (Asia/Kolkata). Until then you can change quantities, move the order to another published date, change the slot or address within our service area, or cancel. After the cut-off the order is locked for production and cannot be changed or cancelled by anyone.

Prices and payment

Prices are shown per sell unit and may differ by date, including festival days. The price shown when you pay is the price you are charged. All prices include GST. Payment is online only via Razorpay (UPI, cards, netbanking and wallets); we do not accept cash on delivery. One payment may cover several delivery dates, in which case one delivery order is created per date and each can be changed or cancelled on its own.

Delivery

We deliver only to the pincodes listed on the site. Delivery is confirmed by a one-time code shared with the rider at the door. If a delivery fails because you were unreachable, we reattempt in a slot of our choosing; failed attempts are not refunded.

Bulk orders

Orders above 10 kg per date are handled by our bulk desk at a negotiated price and are not subject to automatic offers.

No customisation

Sweets are made to our standard recipes. We don't take customisation requests or delivery notes with an order.