Shipping & delivery policy

Delivery areas & slots

We currently deliver to the following areas in Bengaluru:

• Carmelaram, Sarjapur Road — 560035
• HSR Layout — 560102
• Bellandur — 560103
• Sarjapura — 562125

Your order is delivered within the time slot you select at checkout, with the last slot being 6:00–9:00 PM. Applicable delivery charges, if any, are shown in your cart at checkout.

We don't offer same-day delivery — our sweets are made fresh, so orders must be placed at least 24/48 hours in advance. The available delivery dates and slots are shown at checkout.

You can change or cancel your order online any time before the cut-off (24/48 hours before your delivery slot). After the cut-off the order is confirmed and goes into preparation, so it can no longer be changed or cancelled online.

Fresh & perishable products

Our sweets are made fresh and are perishable. Every box carries a Date of Manufacturing and a Date of Expiry — please consume your sweets before the expiry date and store them as suggested on the pack.

Delivery instructions

You can add delivery instructions while placing your order (for example, "Gate 2, call on arrival"). These are printed on the box label and shown to the delivery rider.

Address changes

The delivery address cannot be changed online after the order cut-off. If you need to correct the address, please contact our customer care at +91 81471 74242 / contact@freshmithai.com right away — where possible, our team will update it for you.

Failed delivery & redelivery

If a delivery fails due to a reason on the customer's side — you were unavailable or unreachable, asked us to come later, we couldn't access the building, or the box was refused — you can re-book a redelivery from your order page by choosing a slot and paying online. A flat Rs 100 redelivery charge applies in these cases.

If the delivery fails due to a reason on our side (for example, the rider was late or the vehicle broke down), the redelivery is free.

Redelivery at a glance

• Delivery failed on your side → flat Rs 100 redelivery, re-booked from your order page.
• Delivery failed on our side → redelivery is free.

Expiry reminder

Before your sweets expire, we may remind you by SMS / WhatsApp so you can re-book a redelivery in time.

Contact

For any delivery-related questions, reach us at +91 81471 74242 / contact@freshmithai.com (Monday – Saturday, 9:00 AM – 6:00 PM).