Cancellation & refund policy

Before the cut-off

Cancel any delivery order with one tap in My orders until 11:59 PM two days before its delivery date. The full amount paid for that date, less its share of any discount, is refunded to the original payment method within 5–7 working days. Reducing a quantity refunds the difference the same way.

After the cut-off

Once an order is locked for production it cannot be cancelled or refunded, by you or by us. The only exception is a production shortfall on our side, in which case we will remake, substitute with your consent, or refund that line.

Failed deliveries

If we cannot reach you in your slot, we reattempt delivery in a slot of our choosing. Failed attempts are not refunded.

Refund status

Your order shows "Refund initiated" until the payment provider confirms, then "Refunded". If a refund is delayed, contact us with the order ID.